Accessibility Statement
The body making the statement "Luxembourg for Tourism" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://shop.visitluxembourg.com
What is digital accessibility?
Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).
Compliance status
This website is not compliant with the European Standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) version 1.1 . The reasons for this non-compliance are listed below.
Non-accessible content
The content listed below is non-accessible for the following reason(s):
Non-compliance
At least an image conveying information has no text alternative.
At least a decorative image isn’t correctly ignored by assistive technology.
At least an image conveying information has no relevant text alternative.
At least a frame doesn’t have a frame title.
At least an information is provided by colour alone.
At least a contrast between a text colour and its background colour isn’t sufficiently high.
At least a link isn’t explicit.
At least a script (buttons, dialogs, comboboxes, tabs, etc.) isn’t compatible with assistive technology.
At least a script isn’t accessible and operable by keyboard.
At least a status message isn’t correctly rendered by assistive technology.
At least a page title isn’t translated in the site’s language.
At least a language change isn’t indicated in the source code.
At least a tag is used only for purpose layout.
At least a heading isn’t correctly structured.
At least a navigation region isn’t structured.
At least a list isn’t structured.
At least a quotation isn’t structured.
At least a visible content conveying information isn’t present when the style sheets are deactivated.
At least an information doesn’t remain understandable when the style sheets are deactivated.
At least a text isn’t readable when the font size is increased by at least 200%.
At least an element has no background colour.
At least a link whose nature isn’t obvious isn’t visible in relation to its surrounding text.
At least a focus indication isn’t visible.
At least a hidden content shouldn’t be ignored by assistive technology.
At least a content can’t be presented without any loss of information or functionality for a window with a width of 320px.
At least a content of functionality is lost when text spacing properties are redefined.
At least a form input field doesn’t have a label.
At least a form submit button isn’t relevant.
At least a form doesn’t manage errors appropriately.
At least an error message isn’t accompanied by suggestions to help correct input errors.
At least an input field’s purpose isn’t identified.
At least a navigation region can’t be reached.
At least a bypass or skip link to the main content region is missing.
At least a navigation sequence isn’t consistent.
At least a keyboard trap is present.
At least an additional content that appears when activating a user interface component isn’t accessible by keyboard.
The website’s documentation doesn’t describe information relating to compatibility with accessibility.
The website’s documentation doesn’t comply with the digital accessibility rule
Content not within the scope of the law of 28 May 2019
Payment module Datatrans (third-party content).
Google Maps map (address is present in the context)
Preparation of this accessibility statement
This statement was prepared on 9 March 2026. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1.1 , such as an assessment carried out by a third-party: Access42.
Feedback and contact information
If you notice a lack of accessibility, send us an email to support@lft.lu: describe your problem and specify the page on which it occurred. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:
in writing in a document or email;
orally in an interview or by phone.
Enforcement procedure
Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.